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Terms and Conditions of sales

 

Shipments and costs of delivery

We deliver in the following foreign countries: Austria, Belgium, Croatia, France, Germany, Greece, Luxembourg, Netherlands, Poland, United Kingdom, Spain, Hungary and Switzerland at the cost of € 21,00 for clothing, accessories and grip products. For in stock products, if you pay via PayPal / credit card, your order will be processed and shipped within 24 hours of receipt. You will receive it 5 to 7 working days, based on shipping destination. In case of payment by bank transfer, your order will be processed and shipped as soon as the funds will be paid into our account, then you will receive it after approximately 7-10 days. For backorder products, the delivery time is specified on the same page of the product.

 


 

Exchange and refund policy

Refund for manufacturing defect
Our products are carefully checked before shipping, but if you notice a defect, please contact us immediately by e-mail (shop@verticallove.it). In the event that the defect exposed precluded the use of the product, this can be returned following the instructions that will be provided after contacting us.

Exchange for wrong size
In the case in which the size of the product you have ordered is wrong, the item may be replaced with the same product of exact size. If not available, we will by issuing a voucher of the same value. The shipping costs of the return and possibly re-dispatched shall be borne by the customer. Please contact us at shop@verticallove.it and we will arrange for a replacement. Accurately retains the ordered product and send it, well packed, to the following address: Francesca Campa, via Piccole Dolomiti 3A – 37030 Lavagno (Vr) – Italy.

 


 

Payment methods

On verticallove.it is possible to pay by bank transfer and credit card (also prepaid) via PayPal. In case of payment through bank transfer, your order will be confirmed after we receive the transfer. Here are the data to do so (they will also be present on your order):

Bank: CheBanca
Header: Francesca Campa
IBAN: IT 95 U 03058 01604 100571429210

Please give the number of your order as causal.

Your order will be shipped as soon as the funds will be transferred to our account. To speed up the process you can send a copy of the transfer to shop@verticallove.it. The bank transfer must be made within 3 working days from the order, after this period the order will be automatically canceled by the system.

 


 

Registration
By registering on verticallove.it (top menu in the upper right, “My Account”) you will be able to: access the site with your profile (top menu “My Account”); skip the registration process during the order; manage your shipping addresses; edit your personal data; advantage of any promotions and offers. We will send you an email of successful registration. To retrieve your forgotten password, see link under the login and password on the “My Account.” By entering the email address with which you registered, you will receive after a few minutes the necessary information by e-mail.

 


 

For further info you can consult our FAQ page or contact us via e-mail, via message through the website chat, or via private Facebook message on our Facebook page.

 

 

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